We at Millennia Tax Relief strive to make our Services and Processes as transparent as possible for our clients and potential clients.
This Terms of Service Section outlines:
Scope of Services Provided
Cancellation and Refund Policy
Customer Services Contact Information
Policy for Transmission of Payment Card Details
Disclaimer of Guarantees
Section 1 – Scope of Services Provided
Phase 1 – Tax Investigation
- Initial Consultation
- Contact & Discussion with Tax Agencies regarding your Unique Situation
- Attempt for Temporary Protection from Collection Activity
- Transcripts of Reported Wage & Income
- Details of Balances and Years Owed
- Status of any Un-filed or Substitute Filed Returns (SFR’s)
- Analysis of your Current Tax Situation by our Tax Experts
- Comprehensive Plan of Action by our Legal / Negotiations Team
Phase 2 – Tax Resolution
Prepare/Amend and File Tax Returns
Representation with the Internal Revenue Service and/or State Tax Agency
Negotiations and Preparation of available tax relief programs, such as:
- Offer in Compromise (OIC)
- Installment Agreement (IA)
- Penalty Abatement (PA)
- Levy Release (ie. Bank Levy or Wage Garnishment)
- Currently Non-Collectable (CNC) status
- Innocent Spouse Relief
Tax Planning and Consulting for previous or future tax years
Any other tax-related matters contracted herein.
Section 2 – Cancellation and Refund Policy
Phase 1 – Tax Investigation
The fee for this Investigation is non-refundable. The fee will, however, be applied to any future resolution services should client retain Millennia Tax Relief for additional Resolution services (Phase 2).
Phase 2 – Tax Resolution
The client may discharge Company at any time.
Any cancellation by Client will not necessarily warrant a Refund
A non-refundable fee of $500.00 will automatically be held from every Client for preliminary and administrative services once this Agreement has been executed and first payment (of any amount) has been drafted.
Should additional services be rendered at the time of cancellation, a Refund request will be reviewed by Company and such determination/valuation will be communicated to Client within 72 hours of such request.
A cancellation does not necessarily warrant a Refund. Despite any cancellation, Client may still owe Company for any reasonable amount based on services rendered up to the Total Fee, as agreed upon in this Agreement.
The client has agreed to the Total Fee in its entirety. Any Payment Schedule, if applicable, is merely a courtesy by Company to assist Client financially to make it affordable. The Company will, however, review all cancellations and make a reasonable determination based on services rendered.
Refunds, if warranted, will be calculated based on services rendered, considering time spent on Client’s case and complexity of services.
The Company may withdraw with Client’s consent or for good cause. Good cause includes Client’s breach of this Agreement; or Client’s refusal to cooperate; or Client’s denial to follow Company’s advice on a material matter; or any fact or circumstance that would render Company’s continuing representation unlawful or unethical.
After services conclude, Company will, upon Client’s request, deliver any of Client’s property in Company’s possession, whether or not Client has paid for all Services.
Section 3 – Customer Service Contact Information
Any and all customer/client inquiries, complaints, questions or concerns should be directed to:
Millennia Tax Relief LLC
15000 Nelson Ave East #200
City of Industry, Ca 91744
Phone: (800) 697-7702
Fax: (800) 919-9343
Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.
Section 4 – Delivery Policy
Because of the nature of our service and our dependency on 1) the client for information and 2) Federal and State Tax Agency Processing specifying a delivery time for Investigation and/or Resolution is difficult. In addition to depending on outside factors, delivery time can and will vary from case to case depending on the specifics of that case.
In general, Phase 1 – Tax Investigation should take 4-6 weeks and Phase 2 – Tax Resolution takes on average from 4-6 months and at times longer again depending on the case. These are estimates and in no way a guarantee that completion will fall with these time ranges.
Section 5 – Transaction Currency
All transaction are carried out in U.S. Dollars
Section 6 – Policy for Transmission of Payment Card Details
All credit card payments are processed securely through Millennia Tax Relief merchant accounts. Millennia Tax Relief LLC does not store any credit card information on our servers.
Payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for all our clients. Credit Card payments are made directly through an SSL Encrypted software to ensure your personal details are kept safe. None of your payment details are stored – this ensures the security of your transaction.
Section 7 – Merchant Transaction Responsibility
Millennia Tax Relief LLC assumes all responsibility for the transaction, including the rendering of service or provision of the services that are subject to the transaction, customer service, and dispute resolution.
Section 8 – Disclaimer of Guarantees
While we provide a team of tax professionals to work on every case and strive to gain the best tax resolution solution possible with current tax laws and guidelines, we do not guarantee that your tax debts will be lowered by a specific amount or percentage nor do we make any guarantees or promises about the outcome of proposed services.